It’s been a good week. First, tech support: three more hard drive recoveries, four laptop repairs, four iPhone unlocks. I also spent some time last weekend trying to help out Jess and Bev over at Calvary Chapel. They bought a laptop to replace their old one so they could record music performances, operate the sound board and show slides during their church services. They got this Dell in the US (at Wal-Mart), got it back to Uganda and found out that it didn’t do anything they needed it to do. The Audio jack was one of these four-conductor new fangled watchamajiggers that doesn’t work with any one, two or three-conductor cables in the country. So it couldn’t do audio without that magic cable. Then, to make matters worse, the laptop didn’t have VGA (it had HDMI) so they couldn’t project with it. It took quite a while to find and configure a USB sound card so the audio-in and audio-out actually worked (and then, only with mono cables.. GRRR). IT was an easy but frustrating job not because of the labor but because of the sliding standards. Thank you, Dell, for that.